The customer service industry has become a great point of focus due to the emergent market factors including liberalization, increase in competition, and the increased growth in population. The servic...
The organization of interest for the study will be referred to as the Administration is the federal government agency responsible for administering social insurance programs (retirement benefits, surv...
The hotel offers 104 superb bedrooms designed for guest comfort and relaxation, many with superb sews over the river and town. They have two penthouse suites known as the light and dark rooms offering...
Hotel Link training and customer service
Although hotels vary in using their strategies for a training program, they share the same goals of improving their system, sustain high quality customer service and established profitability through ...
Mistreating its employees and bad customer service
It seems Target has a better brand image than other retailers. For example, Wal-Mart has a bad reputation for mistreating its employees and bad customer service. On the other hand, Target is better at...
Pleasant Surprises Are the Best Customer Service
On the Sunday of Labor Day weekend, I received an email from a customer asking if we could ship out a monogrammed writing portfolio for a last minute thank you gift for the officiator of his wedding. ...
The Perfect Customer Service Model
After looking over the customer service model I would use what I thought I would want to receive as a customer calling in for help. You have a preconceived notion as to what your customer service call...
The Secret to Keeping Your Sanity in Customer Service
When I first began my design agency, I couldn't fall asleep without thinking about the first hour of the next morning. Being a growing agency while trying to manage safe team growth and internal admi...